Return Policy

Return Policy

We strive to provide the best quality eyewear and ensure customer satisfaction. However, if you are not completely happy with your purchase, our return policy makes it simple to initiate returns or exchanges. Please read the terms carefully before proceeding.

1. Eligibility for Returns

  • Timeframe: Returns must be initiated within 7 days of receiving the product.
  • Condition of the Product: The product must be in its original condition, unused, and with all original tags, packaging, and accessories intact.
  • Proof of Purchase: Please provide the invoice or receipt as proof of your purchase.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or prescription lenses.
  • Products marked as "final sale" or "non-returnable."
  • Items that show signs of wear, scratches, or damage caused after delivery.

3. Return Process

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer support team via email or WhatsApp with your order details.
  2. Approval: After verification, our team will approve the return request and provide you with a return address.
  3. Pack Securely: Pack the product securely in the original packaging to prevent damage during transit.
  4. Ship Back: Send the item to the provided address. Customers are responsible for return shipping costs unless the product is damaged or incorrect.

4. Refund Policy

  • Refund Options: Refunds will be processed through the original payment method or as store credit, based on your preference.
  • Processing Time: Refunds will be initiated within 7 working days of receiving the returned product. The time taken to reflect in your account depends on your bank or payment provider.
  • Deductions: Shipping charges (if applicable) and other non-refundable fees will be deducted from the refund amount.

5. Exchange Policy

  • Eligible Products: Exchanges are allowed for size or color issues within 7 days of receiving the product.
  • Process: Follow the return process to send back the original product and mention your preferred replacement in the request.
  • Shipping Costs: Customers are responsible for return and re-shipping charges for exchanges unless there was a mistake on our end.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Report the issue to our customer support team within 48 hours of delivery with photos of the product and packaging.
  • We will arrange a replacement or refund at no additional cost to you.

7. Cancellation Policy

  • Orders can be canceled before shipping by contacting customer support.
  • If the product has already been shipped, cancellation is not possible. You may initiate a return after receiving it.